We do not provide any information to anyone for any reason. We may use your address to send newsletters which has full opt out options. It's that simple, we respect your privacy. We don't need a 16 page document of legal mumbo jumbo to tell you we will not sell you out.
Our shopping cart system uses the latest in Internet Security Techniques to provide the highest level of security. If you do not want to order with your credit card on-line, you can still use our shopping cart and choose from the options menu to fax, mail, or call in your order. You can also physically print a blank order form from http://www.ElectronicKits.com/order/print.htm, then you can fill it out to mail or fax in your order. Please note that we log all IP addresses, any fraudulent orders will be pursued to the fullest extent of the law.
We accept Visa, MasterCard, American Express, Discover, PayPal, Google Checkout, Checks and Money Orders (for quickest processing we prefer US Postal Money Orders). Credit card orders by secure order form, fax and mail only. For your security we require the billing address that matches the billing address on the credit card statement. We verify this information thoroughly, with the issuing credit card company. Please contact us at 866-664-0627 or 510-451-4320 for details. All discounts must be applied at the time of order. No discounts will be processed after an order has been submitted. PURCHASE ORDERS - At our sole discretion, Carl's Electronics will accept Purchase Orders from recognized educational institutions and established corporate entities. Purchase Orders must be generated on formal letterhead and either be mailed or faxed. We do not accept verbal POs at this time. Late payments will incur a $25 late fee or 10% of order amount (whichever is greater). Invoices not paid within 60 days will incur a further penalty of 18% interest. Any invoice not paid within 90 days will be sent to a collection agency. In addition to the preceding penalties, customer is responsible for all charges associated with the collection of the unpaid invoice. Chargebacks - please contact us prior to making any chargeback to your credit card company.
We will make every attempt to ship all orders received within 1 business day of order receipt. This excludes Weekends and Holidays. Regular ground service is handled via US Mail or UPS (our choice unless you call us at 510-451-4320 to specify UPS or USPS), Express (Expedited) shipping is handled via UPS - all express orders must be submitted by 11:00am PST for same-day shipping. All Shipping and Handling fees are non-refundable. Expedited orders do not include Saturday, Sunday or Holiday delivery. Next day and 2nd Day expedited orders will be delivered by UPS in their normal afternoon delivery. Guaranteed Deliveries: If a shipment does not make the guaranteed delivery window per UPS policies, we will refund the DIFFERENCE between the expedited shipping cost and our UPS Ground charges. All regular UPS AND USPS shipping estimates are just that, estimates (not guarantees) of typical shipping times to your area. Unless otherwise noted, we observe all UPS and USPS shipping holidays. We do not ship using 3rd party account numbers. Backorders - all partial shipment backorders will be shipped via regular ground service at our expense. If you want backordered items expedited you must call us in advance to arrange for expedited shipping. Please, if you do not agree with our shipping rates and policies do not submit your order.
FOREIGN & CANADIAN ORDERS
KIT RETURN POLICY
All kit sales are final! Due to the fact that components of the kit may be damaged or lost during assembly/opening we do not accept returns for refund or repair of any electronic kits. We will replace any missing or incorrect components free-of-charge. You must notify us of missing or incorrect components within 10 days of item receipt. This policy applies to ANY product we sell that requires assembly by the customer.
ALREADY ASSEMBLED CIRCUITS & PRODUCTS
ALL OTHER PRODUCTS RETURN POLICY
All products have a 90 day warranty. Any return for repair or replacement must be authorized by CARL’S ELECTRONICS and under no circumstances will returns be accepted unless so authorized. Return product via UPS or U.S. mail, prepaid and insured, for your protection. (Please note, we cannot refund shipping fees). Software is not refundable. All returns accepted by us for refund are subject to a 25% restocking fee. Please make sure you want the product you order.
LEGAL STATUS OF PRODUCTS
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[Quantity & Educational Discounts]
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484 Lakepark Ave, Suite 59, Oakland,CA 94610